ORU IT Systems Status Page

We are providing an update on the disruption affecting the Middle East (UAE) (me-central-1) Region. After a thorough assessment, we have determined that we are unable to restore access to the resources and data hosted exclusively in the mec1-az2 Availability Zone. We continue to work on recovering regional resources, as well as zonal resources hosted in the other affected Availability Zones (mec1-az1 and mec1-az3). Since the disruption began in March, most customers have been able to re-establish their operations in other Regions by restoring backups or copying data that remained accessible. AWS Support remains available to help customers who need assistance moving their applications to alternate Regions. We remain committed to supporting our customers in the UAE. We are working on replacing the affected infrastructure and will provide an update on the restoration of our services in the coming months. We have notified the relevant authorities and continue to work with them toward that goal.

The issue has been identified and a fix is being implemented.

Title: Some users' Exchange Online email messages may not be retrieved when prompting Microsoft 365 Copilot Chat User impact: Users' Exchange Online email messages may not be retrieved when prompting Copilot Chat. More info: Some Exchange Online email messages between July 22, 2026, and today may not be retrieved by Copilot Chat when prompted. While we index the affected email messages to our semantic index model, users can prompt Copilot Chat using exact wording to retrieve the email messages. Current status: The aforementioned deployment has saturated over 50% of the affected infrastructure and we've confirmed that some users are beginning to see remediation as the fix continues to propagate. Additionally, we expect that the remainder of the affected users will have received the fix deployment prior to our next scheduled update, at which point we'll monitor service health telemetry to ensure that impact is remediated and no additional mitigative actions will be required. Scope of impact: Some users that are attempting to prompt Copilot Chat to retrieve details from Exchange Online email messages between July 22, 2026, and today may be impacted. This information may be updated as our investigation continues. Start time: Wednesday, July 22, 2026, at 10:07 PM UTC Root cause: A service change introduced a misconfiguration that prevented Exchange Online email messages between July 22, 2026, and today from being indexed by our semantic index model, causing impact. Next update by: Tuesday, September 29, 2026, at 2:00 AM UTC

We have detected a possible outage with Power Apps in Microsoft 365 that is not officially acknowledged.

We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update every 2 days or sooner if we have more information

[in progress] We have identified a fix for this issue and are scheduling its deployment for this evening, during the after hours maintenance window to minimize any impact on service. We will post an update once the deployment is complete.

We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.